How bills for households with meters are changing for 2020/2021

Metered bills are made up of a fixed standing charge and a volumetric charge. The volumetric charge depends on the amount of water that you use.

Changes in tariffs 2020/2021 (including inflation of 1.50%)

  2019/20 2020/21 Change %
Water standing charge £31.05 £25.96 -16.4%
Water volume charge per m3 £1.922 £1.828 -4.9%
Sewerage standing charge £6.84 £5.16 -24.6%
Sewerage volume charge per m3 £1.269 £1.252 -1.3%
Surface water and highway drainage
(rainwater removal)
£105.16 £103.46 -1.6%


Example bill increases

  2019/20 2020/21 Change %  Change £
Bill for 50 m3/year                         £303 £289 -4.6% -£14
Bill for 85 m3/year (typical) £414 £396 -4.3% -£18
Bill for 150 m3/year £622 £597

-4.0%

-£25


The diagram below shows the typical measured bill of £396 (2020/2021 prices) and how it is shared across the services we provide.

Household charges

Every five years Ofwat, our regulators, sets price controls for how much revenue each company can recover from its customers. In 2019, Ofwat set price controls for 2020 to 2025.

Important Notice

Waste Water Flooding

Heavy rainfall across the North West may be causing flooding in some parts of the region.

Our teams are out across the North West helping customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please be aware that our phone lines are much busier than normal, take a look at our flooding page for further advice on what to do if you’re affected by flooding.

Heavy rainfall across the North West may be causing flooding in some parts of the region. We are out helping customers who have experienced sewer flooding. If you’re experiencing flooding from a road or footpath with no evidence of sewage please report this to your local council. Please be aware that our phone lines are much busier than usual

Waste Water Flooding

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