There's lots of myths you may have heard about water meters, but we want to set the record straight.
Myth #1 - It will cost me more money
With a water meter, you're billed for the amount of water you use. If you don't have one, your bills will be based on the rateable value of your home. So if you live on your own, have a small family, or live in a house with a high rateable value, the chances are you'd be better off with a water meter.
We also fit meters for free. The only time there might be a charge is if you want your meter fitted outside, but we can talk you through this.
And, we don't use pre-pay meters as customers only pay for the amount of water they have used.
Myth #2 - I won't be able to use much water
Having a water meter shouldn't stop you doing all the things you have always done like using the washing machine or washing the dog.
Water meters put you in control of your usage, and let you see exaclty what youre using - like with your energy bills. Plus, you can look at other ways you can save water to reduce your bill with our water saving tips
Myth #3 - It's a big hassle
Meters are quick and easy to install. Wherever possible, we generally fit water meters inside your home usually in the kitchen or downstairs toilet. They're only about the size of a baked beans tin too so you'll hardly notice it's there.
Plus, our new water meters, Automated Meter Readers (AMRs), can be read remotely, which means we won’t even need to bother you for a meter reading.
As for your bill, we'll send you a bill every six months for the water you've used. Your first metered bill will arrive any time within the first six months of your meter being fitted, depending on when we take your meter reading. We'll then finalise your 'old' rateable value bill and, if we owe you any money, we'll reduce your first metered bill by this amount (if you owe money from your old bill, we'll ask you to pay the outstanding balance).
If you already pay your water bill by Direct Debit, you don't need to do anything - we'll carry on taking your payments in this way. If you don't currently pay by Direct Debit, it's definitely worth considering as we knock £5 off your annual bill for paying this way.
Myth #4 - I can't have a water meter because I rent my house
If you're renting and have a fixed term agreement you can apply too. If your rental agreement is less than six months, please get your landlords permission first before applying.
Myth #5 - I'll be stuck with the meter
If a meter is right for you, we believe you'll start saving money straight away. The great news is that you can switch back to unmeasured charges any time within two years of the meter being fitted if you find you're not making a saving. If you do decide to switch back, the water meter won't be removed but your bills will then be calculated using the rateable value of your home, rather than how much water you use.
If you have moved into a property which already has a water meter fitted, you can't switch back to rateable value.
One final truth