We’re making some changes to how we supply your water

Providing you with a reliable, high quality water supply is really important to us.  Here in the North West, our integrated network of reservoirs and treatment works help us to move water around the 42,000 kilometres (26,000 miles) of pipes to supply homes and businesses.

We often move water around the water network to help us manage water resources across our region, or if we need to supply you in a different way to allow maintenance work to be carried out. This may mean that we supply you with water from another treatment works which processes water from a different source. This could be reservoirs, rivers, lakes or ground water sources.

Blending water from different sources is absolutely safe and undergoes the same rigorous treatment process, so you can continue to use water as you normally would. 

If we need to make changes to the way we bring water to you, we'll contact you by email, text or letter with details of when we expect the change will be made.

What will the changes mean?

We’ll make changes gradually, but some people may notice a change in the taste  - tea and coffee may taste slightly different, or the chlorine used in our treatment process to keep it safe to drink may be more noticeable than your usual water supply. 

Harder water, such as that from ground water sources (aquifers) can sometimes mean soap doesn't lather as much in comparison to softer water which is originally sourced from reservoirs, lakes or rivers. Water from aquifers tends to have a higher mineral content as it has passed through layers of rock, before being pumped to the surface and treated. 

Whatever the source or treatment works, the drinking water we supply is treated to ensure it's clean and safe for humans and pets to drink - meeting strict standards set by the Drinking Water Inspectorate.  However, small changes in water chemistry can mean that water with a higher mineral content may not be suitable for all fish, reptiles and aquatic species.  It's recommended to carry out tests at each and every water change with continual monitoring and if you need further advice to get in touch with aquatic stores or pet shops. 

You can also use our water quality postcode check to find further information about the typical water chemistry for your area over the last 12 months. Some results may not be reflective of recent or upcoming changes we may have made to your supply, and may not update for several weeks.

Find our more about water source changes for some homes and businesses in parts of Hoylake, Meols and other areas in The Wirral

Find out more about water source changes for some homes and businesses in parts of Ashton-in-Makerfield, Golborne, Haydock, Leigh, Lowton, Newton-Le-Willows, St Helen’s, Warrington and Wigan

Find out more about water source changes for some homes and businesses in parts of Newton-le-Willows and Warrington

Thank you for your support and understanding. If you have any queries, you can do this by completing our feedback form

Working together to preserve water

We work 24/7 to carry out regular routine testing both at source and at customers' taps and are continuing to improve the water network - installing new pipes, cleaning the existing pipes and proactively finding and fixing leaks as quickly as possible.

We really appreciate your support too. Small changes to reduce your daily water usage can really help to make a big difference and will help you to save money on your water and energy bills too.

You can order FREE water saving devices and find lots of great tips at getwaterfit.co.uk

We know you may have some questions about this change and have some further information which we hope you will find helpful.