How do I amend my log in details for My Account?

You can amend your email address, password and security question/answer once you have logged into My Account with your existing details. Once logged in, select the 'my details' menu option, followed by the 'log in details' option.

If you have forgotten your password you can retrieve this via the Forgotten Password page.

Still need further information or help? Please Contact us.

 

Related Frequently Asked Questions

How do I change my email address for My Account?

You can amend your email address once you have logged into My Account with you existing details. Please follow these simple steps to update your email address

I've forgotten my password, what should I do?

You can reset your My Account password online - Visit "Forgotten password" and follow the instructions.

If I sign up for paperless bills, when will it take effect?

Once you have registered for My Account, and choose the 'paperless billing' option, then your next bill will be made available online to view and download on your smartphone, tablet or PC.