Can I register another account within My Account using the same email address?

You can register more than one account within My Account and view all of them in one place when you log in with your email address. If you’d like to add another account, please call a member of our team on 0345 075 0715.

Related Frequently Asked Questions

I've forgotten what email address I registered to log in to My Account with

click on ‘Forgotten which email address you registered with?’, under the box where you enter your email address. Enter your United Utilities account number OR your supply address. Answer to your security question and, once you have successfully answered the question, your email address will be displayed.

Can I contact you free of charge?

There are many ways you can get in touch with us free of charge:

What are your opening hours?

Our water and wastewater emergencies call centre is open 24 hours a day, 7 days a week. The phone number is 0345 672 3723.

Important notice

Hosepipe ban set to come in from August

Lack of rain and increased demand for water means that our reservoirs are now lower than we’d like for this time of year. That’s why a hosepipe ban will be introduced across the North West on 5th August.

Hosepipe ban set to come in from 5th August

Find out more

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