Do I need a United Utilities account number to use the App?

To use our mobile App, you need to be a registered domestic United Utilities customer with a water account number.

If you’ve recently moved into the region, give us a call on 0345 075 0715 and we’ll get your water account set up in no time. When you’ve got an account number, you’ll be able to use the App.

If you’re a registered United Utilities customer, check the account number you are entering is correct (you’ll find this on the top right-hand corner of your paper water bill or in the corner of your My Account screen if you’ve registered for our online service). If the correct number isn’t being recognised, please give us a call on 0345 075 0715

Related Frequently Asked Questions

How do I register for your mobile app?

You can download our mobile app from iTunes or Google Play depending on the type of phone you have.

I didn’t receive an activation code. How do I register for the App?

Give us a ring and we’ll check that we’ve got the right mobile number for you.

How can I find my account number?

You can find your account number at the top of your bill.