To use our mobile App, you need to be a registered domestic United Utilities customer with a water account number.
If you’ve recently moved into the region, give us a call on 0345 075 0715 and we’ll get your water account set up in no time. When you’ve got an account number, you’ll be able to use the App.
If you’re a registered United Utilities customer, check the account number you are entering is correct (you’ll find this on the top right-hand corner of your paper water bill or in the corner of your My Account screen if you’ve registered for our online service). If the correct number isn’t being recognised, please give us a call on 0345 075 0715