Good news, we’ve now repaired the burst on Burrows Lane and your taps should be flowing again. However, it may take up to two hours for your water pressure to return to normal. You may also experience some discolouration to your water, this is due to the repair work on the pipe and should clear after a short time. Please take a look at our discoloured water page for more information.
Sorry for the disruption, thanks again for your patience.
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The work in your area is still ongoing and we can’t thank you enough for your patience whilst we sort this. We’re making good progress, but it’s a little trickier than we first thought so the work will continue through the course of the night.
Sorry for the inconvenience this is causing, our team are doing all they can to get your supply back to normal.
We’ll provide you with an update once we have one from the team onsite.
We're progressing with the repair to the burst main in your area, but we still have work to do. Please be assured, our team are doing all they can and will have things back up and running soon.
We’re sorry for any inconvenience this is causing, and thanks again for your patience.
Our team are making progress and our top priority is getting things back to normal.
Repairs to our network can be harder to fix than we first thought, and take longer than we hoped to complete. We’re working as quickly as we can to get your taps flowing again. Thanks for your understanding and sorry for the inconvenience.
We’ll provide you with an update once we have one from the team onsite.
We’re sorry if your water isn't flowing just yet, please be assured we’re making good progress with the repairs. So that we can keep most customers on supply, we’ll be re-routing water around our pipes. This may mean your pressure is lower than normal or you may notice fluctuations during peak times.
We still have some work to do to get things back to normal.
As soon as we have new information on the status of the repair we’ll provide an update here.
Thanks for your understanding and patience.
We want to assure you, it’s our top priority to get things back to normal in your area and we’re doing all we can to get started with the work.
Please bear with us, we’ll let you know when we’re on site and have started the repair.
We’re really sorry we haven’t got your water flowing just yet. Thank you for your patience.
Just to let you know, we’ve found the cause of no water or low pressure to be a burst water main near to Burrows Lane. Now that we’ve identified the cause of the problem, our team will assess the issue and start the repair work shortly. Thank you for your patience.
We’ll make sure to keep you fully updated on this page with any further information.
We're investigating a problem in your area, which may mean you have no water, or low water pressure. We're sorry for the inconvenience, we’re working as quickly as we can to get your taps flowing again.
Head back here where we’ll provide you with updates as we get them.