How bills for households with meters are changing for 2019/2020

Metered bills are made up of a fixed standing charge and a volumetric charge. The volumetric charge depends on the amount of water that you use.

Changes in tariffs 2019/2020 (including inflation of 3.19%)

  2018/19  2019/20  Change %
Water standing charge £32.41 £31.05 -4.2%
Water volume charge per m3 £1.867 £1.922 2.9%
Sewerage standing charge £7.24 £6.84 -5.5%
Sewerage volume charge per m3 £1.228 £1.269 3.3%
Surface water and highway drainage
(rainwater removal)
£101.92 £105.16 3.2%


Example bill increases

  2018/19  2019/20  Change %  Change £
Bill for 50 m3/year                         £296 £303 2.1% £6
Bill for 85 m3/year (typical) £405 £414 2.4% £9
Bill for 150 m3/year £606 £622 2.6% £16


The diagram below shows the typical measured bill of £414 (2019/2020 prices) and how it is shared across the services we provide.

Measured Bill

Every five years Ofwat, our regulators, sets price controls for how much revenue each company can recover from its customers. In 2014, Ofwat set price controls for 2015 to 2020.

High Demand

Help to save water where you can

We’re all enjoying the hot weather but with more of us at home we’re seeing big increases in water demand that may lead to low water pressure in some areas. Our key workers are working around the clock pumping extra water into the network but we’re asking our customers to help save water where they can. Together we can make a big difference. 

You can help by saving water where you can, on average each person uses 142 litres per day and there are some really easy ways to save. 

For water saving tips and more click here

We’re all enjoying the hot weather but with more of us at home we’re seeing big increases in water demand that may lead to low water pressure in some areas. Our key workers are working around the clock pumping extra water into the network but we’re asking our customers to help save water where they can. Together we can make a big difference.

Help save water

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