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WaterSure & WaterSurePlus

Family at dining table

For customers with a meter who need to use lots of water 

No one likes paying bills, but when money is tight bills can go from being an everyday nuisance to a cause of sleepless nights and stress. That’s when WaterSure might be able to help. It’s a scheme for customers with a water meter who need to use lots of water, but might struggle to afford it. 

We can’t make your bill vanish, but we can put a cap on how much you are charged. So, no matter how high the numbers climb on your meter, you’ll only have to pay, at most, an amount equal to our average bill.

How does it work

It’s pretty simple really. If you have a water meter, receive benefits and have a good reason for using lots of water – such as three or more children living at home or a medical condition - you may well qualify.

How to apply

To apply for the scheme please call us on 0800 072 6765 or complete our online form.

Online form

Eligibility criteria

Please read our Terms and Conditions to make sure you meet our eligibility criteria before applying.

Terms and conditions

Important Notice

Cold Weather

Due to the freezing weather conditions across the region a number of our customers are experiencing no water or reduced pressure, caused by frozen pipes in their home. There are a few things you can do to check if you have frozen pipes. If you are unable to complete these checks please reach out to your family, friends or neighbours to see if they can help:

  1. If there are no local issues check with your neighbours. If they have water, you may have a frozen pipe in your property.
  2. Here’s what to do. Turn off your stop tap by turning it clockwise, it’s usually found under your kitchen sink, but can be in your garage or cellar.
  3. Once you’ve turned your stop tap off, turn on your cold tap in the kitchen
  4. If you have no water, this could be due to a frozen pipe somewhere in your home. This may be the pipe which comes into your home near to where your stop tap is located.
  5. Carefully thaw the pipe using a warm towel, or if safe to do so a hairdryer in short bursts, ensuring you keep well away from water. If you can get water from a neighbour you could try a hot water bottle too. This could take a while, depending on how frozen and big your pipes are.
  6. Switch your stop tap back on to see if the water is running.

You can find more information at www.unitedutilities.com/frozenpipes.

If you have followed all of the advice provided and still want to talk to us, please give us a call. As we are experiencing really high call volumes at the moment, please bear with us as wait times will be longer than usual. 

Due to the freezing weather conditions across the region a number of our customers are experiencing no water or reduced pressure, caused by frozen pipes in their home. For more help and advice if you have a frozen pipe head to www.unitedutilities.com/frozenpipes.

Cold Weather

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