Your water meter application – help us prepare for your water meter appointment

Thanks for applying for a water meter – we’re sure you’ll love the difference it makes to your water bills.

To help us decide on the best place in your home to fit your new meter it would be great if you could spare a few minutes to send us a quick video and answer a few questions before we visit.

Please watch the short guide below, showing what you need to include in your video. By following this guide, you will help us to decide on the most suitable location to install the meter, in the quickest time and least amount of visits.

Reminder: Your VYN Video Survey will expire in 7 days of receiving the first text

Once you’ve watched the video below, please return to the online form and complete your video survey. Don’t worry if you are unable to do this – we’ll just do these checks when we arrive to install your meter.

Once we have received your video, we’ll be back in touch to confirm next steps regarding your meter installation.