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Retailer metering

United Utilities Wholesale metering team is responsible for the specification, installation, maintenance and upkeep of over 1.3 million water meters….and growing.

The team defines and develops strategies for meter replacement, maintenance and meter installation.

The wholesale metering team look after our medium and longer term metering strategies, meter specifications and our metering policies. We represent UUW on national working groups and keep abreast of any changes in guidance or regulatory requirements.

We also have a small team of highly skilled meter technicians who look after some of our company’s key assets and we are heavily involved in helping shape our business to deal with Market Reform, so we are able to offer a high level of service to multiple retailers.

Contract performance and business support manage the contracts for meter supply and meter maintenance. The meter maintenance contract covers the fitting of new meters and replacing broken or old meters.

The team manage the day to day performance of contractors and ensure that appropriate contract performance monitoring, reporting and analysis are in place to ensure key performance indicators are met.

Metering Policies

  • Allowable UU Meter locations
  • Gaining entry to eligible premises
  • Notional downsizing of a UUW water meter
  • Supply check and meter verification
  • Compulsory metering policy (B1 process)
  • Installing retailer equipment on a UUW meter
  • Reconnection following temp disconnection for non-payment
  • Temp disconnection for non-payment
  • Meter sizing policy
  • Meter maintenance policy
  • Meter networks (master/sub-structure)

Metering Catalogue

The metering document contains a catalogue of water meters which are approved by United Utilities Water (UUW) for fiscal use, and these meters may be selected by a new Water Supply Licensee (WSL).

All water meters will be provided by UUW. We will not accept the installation of any alternative water meter as a fiscal meter.

The WSL will have a role in selecting the preferred meter to be used.

Terms and Conditions

The following terms and conditions documents may be useful:

  • Access to UUW Network Management Data Loggers
  • Access to Data Logger Information on a UUW water meter
  • Installation of UUW pulse unit /splitter on behalf of a Retailer onto UUW water revenue meters
  • Installation of Retailer Equipment onto UUW water revenue meters

Meter Reading Services

United Utilities Water offers a commercial meter reading service which is available to all Retailers operating within the United Utilities Water region. Further information can be found here.

Meter installations at existing unmeasured properties (B1)

This guidance document (PDF 1.73 MB opens in a new tab) provides some basic guidance on what we require to be able to successfully install a meter to an existing unmeasured Non Household Property. However each property is surveyed individually and many factors can determine whether a meter can be installed – any decision on meter size, location and feasibility to install a meter will be determined during the site survey.

Data Logging

To align to the RWG industry Good Practice Guide we are implementing a process allowing customers and their representatives to apply directly to us if they want to fit their own logger to our meter. The application form (RE/01/TP) can be found on the key forms page.

More information about the RWG Good Practice Guides and a copy of the Data Logging Guide can be found on the MOSL website. 

Important Notice

Cold Weather

Due to the freezing weather conditions across the region a number of our customers are experiencing no water or reduced pressure, caused by frozen pipes in their home. There are a few things you can do to check if you have frozen pipes. If you are unable to complete these checks please reach out to your family, friends or neighbours to see if they can help:

  1. If there are no local issues check with your neighbours. If they have water, you may have a frozen pipe in your property.
  2. Here’s what to do. Turn off your stop tap by turning it clockwise, it’s usually found under your kitchen sink, but can be in your garage or cellar.
  3. Once you’ve turned your stop tap off, turn on your cold tap in the kitchen
  4. If you have no water, this could be due to a frozen pipe somewhere in your home. This may be the pipe which comes into your home near to where your stop tap is located.
  5. Carefully thaw the pipe using a warm towel, or if safe to do so a hairdryer in short bursts, ensuring you keep well away from water. If you can get water from a neighbour you could try a hot water bottle too. This could take a while, depending on how frozen and big your pipes are.
  6. Switch your stop tap back on to see if the water is running.

You can find more information at www.unitedutilities.com/frozenpipes.

If you have followed all of the advice provided and still want to talk to us, please give us a call. As we are experiencing really high call volumes at the moment, please bear with us as wait times will be longer than usual. 

Due to the freezing weather conditions across the region a number of our customers are experiencing no water or reduced pressure, caused by frozen pipes in their home. For more help and advice if you have a frozen pipe head to www.unitedutilities.com/frozenpipes.

Cold Weather

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