Vacancy incentive

From 1 October 2020 United Utilities Vacancy Incentive scheme reopened. Our vacancy incentive scheme is designed to incentivise business retailers who work in our area to identify and help to bring into charge premises that are showing as vacant within the Central Market Operating System, to support fairness of charging for all customers.

We will offer a vacancy incentive payment where a contracted retailer informs us of a site that is incorrectly identified as vacant within CMOS. The incentive payment will be made to the applying retailer once the occupancy status of the premise has been corrected in CMOS by the registered retailer (who may also be the registered retailer).

The incentive scheme will be run in accordance with the standard industry Vacancy Incentive Scheme Guidance which was introduced into the market codes on 15 May 2020. The guidance and eligibility rules can be found here. This guidance should be followed in conjunction with process H7 of WRC Schedule 1 part 3 Operational Terms and the H/O6 form (All of the required data fields are covered in the bulk application forms below).

The Industry guidance stipulates that:

  • The date of the last successful Vacancy Incentive Scheme Payment application in respect of the premises is not in the last 24 months
  • No other application for a Vacancy Incentive Scheme Payment in respect of the premises may be outstanding

You can check for any outstanding vacancy applications here.

Submitting bulk application

  • Applications from retailers not registered to the SPID

    Please use this form and return to our Wholesale Service Desk

    • All fields are mandatory
    • Where fields are not completed as a piece of information does not exist or is not applicable further explanation will be required from the applying retailer
    • On validation of the submission we will refer this to the registered retailer using the same bulk format
  • Applications from the registered retailer

    Please use this form and return to our Wholesale Service Desk

    • All fields are mandatory
    • SPIDs must be occupied before an application is made