Blockages

Preventing blockages and sewer flooding

As a business in the hospitality or food service industry, the last thing you need is sewer flooding on your premises. Flooding, blockages and bad smells coming from drains can all be avoided by making small changes to the way you dispose of cooking fats, oils and grease.

Find out how the Lake District Hotel in Keswick has benefited from installing grease traps in their kitchens.

How to dispose of cooking fats, oils and grease

Cooking fats, oils and grease, along with leftover food scraps, can all create blockages in pipes, drains and the network of underground sewers. Fats and oils won’t just disappear down the plughole; as fat hardens it sticks to food scraps and other debris in the sewer creating a blockage or even a fatberg.

Don’t put your business at risk of flooding or costly plumbing bills to remove blockages. Follow these easy steps to keep your pipes and drains blockage-free.

Bin icon

DO

wipe and scrape plates, pans and utensils before washing (and put waste in the bin).

Recycle fats

DO

collect waste oil in a suitable secure container.

Van collecting waste icon

DO

arrange for oil to be collected by a licensed waste contractor.

Collect oil

DO

use strainers in sink plugholes (and empty the contents into the bin).

Fat trap

DO

maintain grease traps and enzyme dosing equipment regularly.

Pour oil down the drain

DON'T

put cooking oil, fat or grease down the sink.

Pouring cooking oil

DON'T

pour waste oil, fat or grease down the drain.

Food scraps in the sink

DON'T

put food scrapings into the sink (put in the rubbish bin).

Brushing food into bin

DON'T

sweep waste into floor drains (place rubbish in the bin).

Poring hot water down the sick icon

DON'T

put boiling hot water down the sink to try to dissolve fat and grease (it doesn’t work!).

Click here to access the Foodservice FOG Management Guide. This guide has been produced to give people in the hospitality, restaurant and catering sector guidance on the importance of disposing of cooking fats, oils and grease (FOG) responsibly, along with practical ways to do so. Put together by an alliance of organisations from the foodservice and catering equipment sectors along with representatives from the water industry and environmental health sectors, the guide provides a common understanding of the challenges posed by FOG, current laws and standards that apply to FOG management and best practice equipment and approaches to prevent FOG from entering drains and public sewers.

Effective cooking fats, oils and grease management

Did you know that all businesses are required by law to make sure their waste does not block or damage the sewer network? The regulations are all covered in Section 111 of the Water Industry Act 1991.

There are also specific Building Regulations – Part H 2.21 that state that Food Service Establishments (FSE) should have a ‘grease separator’ fitted to the drains serving kitchens, or other effective means of removing cooking fats and grease.

We understand that times are hard financially and the last thing any business in the catering sector needs is a bill from United Utilities for sewer blockage removal. However, sewer blockages can cause inconvenience, disruption and costs for many, not just those responsible for blocking the sewer. We are therefore on a mission to ensure sewers are fat-free and will take action against those blocking the sewers.

An FSE which does not dispose of fats, oils and grease responsibly is at risk of a recharge for the cost of blockage removal. United Utilities will take action against food establishments found to be allowing fats, oils and grease into the sewer system.

Installing grease management equipment to catch all sources of fats, oil and grease in the kitchen will not only avoid blockages in pipes and drains but will also help to reduce the impact on the local waterways and the environment.

We are committed to ending the misery suffered from sewer flooding caused by blockages. To that end, we expect all FSE proprietors to ensure they have adequate equipment and measures in place to prevent cooking fat, oils and grease from entering in the sewers.

Important Notice

Cold Weather

Due to the freezing weather conditions across the region a number of our customers are experiencing no water or reduced pressure, caused by frozen pipes in their home. There are a few things you can do to check if you have frozen pipes. If you are unable to complete these checks please reach out to your family, friends or neighbours to see if they can help:

  1. If there are no local issues check with your neighbours. If they have water, you may have a frozen pipe in your property.
  2. Here’s what to do. Turn off your stop tap by turning it clockwise, it’s usually found under your kitchen sink, but can be in your garage or cellar.
  3. Once you’ve turned your stop tap off, turn on your cold tap in the kitchen
  4. If you have no water, this could be due to a frozen pipe somewhere in your home. This may be the pipe which comes into your home near to where your stop tap is located.
  5. Carefully thaw the pipe using a warm towel, or if safe to do so a hairdryer in short bursts, ensuring you keep well away from water. If you can get water from a neighbour you could try a hot water bottle too. This could take a while, depending on how frozen and big your pipes are.
  6. Switch your stop tap back on to see if the water is running.

You can find more information at www.unitedutilities.com/frozenpipes.

If you have followed all of the advice provided and still want to talk to us, please give us a call. As we are experiencing really high call volumes at the moment, please bear with us as wait times will be longer than usual. 

Due to the freezing weather conditions across the region a number of our customers are experiencing no water or reduced pressure, caused by frozen pipes in their home. For more help and advice if you have a frozen pipe head to www.unitedutilities.com/frozenpipes.

Cold Weather

Please click the button below to confirm you have seen this message

I have read this info