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Terms and conditions – free prize draw

  1. This free prize draw, is part of a trial, and is open to United Utilities Water Limited’s (UUW) customers who have been selected to take part in this trial only. For these purposes, “customer” means the named account holder who has been selected to take part and whose permanent residence is a domestic dwelling which is supplied with water by UUW.  

  2. Anyone in the trial group who applies for a water meter between 14th September 2026 and 31st December 2026 will be entered into the draw. Anyone applying for a meter after this date will not be entered into the draw.

    If you apply for a water meter but then decide to cancel your application;  
    • If you cancel your application before the date of draw, you will be removed from the draw;  
    • If you cancel your application after the draw has taken place and you have won a prize, we will cancel any credit you have received and you will need to pay any charges that the credit has already been used against. 

  3. In these terms and conditions, “You” means any person who has been selected to enter into the prize draw. “Us”, “We” and “Our” refers to UUW. 

  4. Employees, agencies or suppliers of UUW and of the group of companies of which UUW is part (UU Group) may not enter this prize draw. UUW’s decision in relation to a person’s eligibility to enter this competition shall be final. 

  5. Once We have checked that You meet the qualifying criteria, We will enter You into a prize draw (unless You are not eligible to enter or You tell Us that You do not want to enter).  

  6. You will not be entered into the prize draw if You are more than two months behind with payments due on Your water services account.

  7. By entering the prize draw, You are accepting these terms and conditions and agreeing to be bound by them. You are also accepting Our privacy policy, which explains how We use, store and process Your personal information.  

  8. This prize draw is only open to individuals who are over the age of 18 in their personal capacity and is not open to businesses. Only the person who is the named account holder shall be entered into the prize draw, and it is not possible for any person to enter this prize draw on behalf of any other person. 

  9. The prize is £750 which We will credit to Your water services account. If this means that Your account is in credit, We will use the money towards future charges and will not pay it to You. If You move home, We will transfer any credit to the account for Your new address.  

  10. The prize is £750 each, and will be chosen at random from all entrants who meet the criteria for entry by 31st December 2026. Our decision is final and binding on all entrants and We will not enter into any further correspondence about it. 

  11. The winner will be chosen and notified. Unsuccessful entrants will not be notified. We will not publish details of individual winners but, if necessary, We will provide these details if You ask for them to show that winners have been chosen.  

  12. We can suspend, cancel or amend this prize draw if, in Our reasonable opinion, We consider this necessary.  

  13. We have the right to disqualify any customer, including a winner, who breaks any of these terms and conditions or commits fraud in any way.  

  14. As far as is allowed by law, Our liability under this agreement will not be more than the value of the prize, as stated above.