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Rules and guidance

We may be biased but we think our recreation sites are just beautiful, and we know lots of you think so too.

Our recreational sites are open to be enjoyed by everyone so we ask you to respect them and leave our sites in the condition you found them for others to enjoy. 

If you do visit one of our sites please follow the below guidance: 

No fires, BBQs or fireworks are permitted on our estate land – also don't discard cigarettes, litter or matches whilst walking or driving through the countryside – all these can start a fire which can spread very easily especially in hot weather. You could end up with a £2,500 fine or prison sentence. Nobody wants to see the catchment land burn, destroying nature that has taken years to establish.

Reservoirs can be extremely dangerous, and are not the place for swimming, boarding or paddle boarding even on the warmest of days. They are full of hidden dangers which many people are unaware of – from underwater currents, hidden machinery, to freezing cold temperatures that even on the hottest day can send your body into cold water shock. Do not jump from any bridges, walkway, tree or other structure into the reservoir. We also do not allow unauthorised boating.

Please have respect for visitors and our people. United Utilities teams are proud to look after these beautiful recreation sites and will politely ask visitors to stop if they are putting themselves or others at risk and taking part in disruptive behaviour. 

Come prepared! Thinking of having a picnic or taking the dog for a walk? Why not bring some bin bags with you? Please keep the sites free of litter and remove all personal items when leaving. You can use the bins provided or, preferably, take it home to be recycled.

Please don’t dispose of your own personal litter on the recreation sites. Fly tipping is illegal. If you do see anyone doing this, please report it to your local council.

Please don’t remove, destroy, damage or deface any of our recreation sites. Remember that others come to enjoy the sites too. 

Please park in designated areas, keep roads clear and do not block traffic and gateways to the houses of our neighbours. If there was an emergency you wouldn’t want to be responsible for stopping emergency traffic getting through.

Please, no camping overnight.

Our sites are wonderful for getting out in the fresh air but please ensure you are sticking to paths and keeping yourself and others safe.

Please comply with the countryside code at all times.

These rules apply to all of our recreation sites.

Reservoir safety

Please don’t put yourself or anyone else at risk when visiting. Stay safe and enjoy your visit.

The countryside code

For more information when visiting recreation sites, please click here to view the countryside code

Important Notice

Cold Weather

Due to the freezing weather conditions across the region a number of our customers are experiencing no water or reduced pressure, caused by frozen pipes in their home. There are a few things you can do to check if you have frozen pipes. If you are unable to complete these checks please reach out to your family, friends or neighbours to see if they can help:

  1. If there are no local issues check with your neighbours. If they have water, you may have a frozen pipe in your property.
  2. Here’s what to do. Turn off your stop tap by turning it clockwise, it’s usually found under your kitchen sink, but can be in your garage or cellar.
  3. Once you’ve turned your stop tap off, turn on your cold tap in the kitchen
  4. If you have no water, this could be due to a frozen pipe somewhere in your home. This may be the pipe which comes into your home near to where your stop tap is located.
  5. Carefully thaw the pipe using a warm towel, or if safe to do so a hairdryer in short bursts, ensuring you keep well away from water. If you can get water from a neighbour you could try a hot water bottle too. This could take a while, depending on how frozen and big your pipes are.
  6. Switch your stop tap back on to see if the water is running.

You can find more information at www.unitedutilities.com/frozenpipes.

If you have followed all of the advice provided and still want to talk to us, please give us a call. As we are experiencing really high call volumes at the moment, please bear with us as wait times will be longer than usual. 

Due to the freezing weather conditions across the region a number of our customers are experiencing no water or reduced pressure, caused by frozen pipes in their home. For more help and advice if you have a frozen pipe head to www.unitedutilities.com/frozenpipes.

Cold Weather

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