WaterSure - a charge for vulnerable groups
If you are eligible for this charge it is based on the average household charge.
| Water | Sewerage | Total | |
|---|---|---|---|
| Average household charge | £317.64 | £342.86 | £660.50 |
For customers billed for both water and sewerage services, charges will increase by 10.5% between the 2025/26 and 2026/27 billing periods.
If premises are not connected to the public sewer system for surface water drainage, either directly or indirectly, the sewerage charge will be £237.51.
WaterSure Plus - a charge for vulnerable groups
| Water | Sewerage | Total | |
|---|---|---|---|
| Average household charge | £317.64 | £342.86 | £660.50 |
For customers billed for both water and sewerage services, charges will increase by 10.5% between the 2025/26 and 2026/27 billing periods.
If premises are not connected to the public sewer system for surface water drainage, either directly or indirectly, the sewerage charge will be £237.51.
Help to pay
If you are eligible the annual charges are:
| Water | Sewerage | Total | |
|---|---|---|---|
| Tier 1 | £149.18 | £161.62 | £310.80 |
| Tier 2 | £212.54 | £230.26 | £442.80 |
(25/26 - 26/27 c.5% increase)
Back on track
If you are eligible the annual charges are:
| Water | Sewerage | Total | |
|---|---|---|---|
| Band 0 | £54.14 | £58.66 | £112.80 |
| Band 1 | £69.70 | £75.50 | £145.20 |
| Band 2 | £120.38 | £130.42 | £250.80 |
| Band 3 | £152.64 | £165.36 | £318.00 |
| Band 4 | £206.21 | £223.29 | £429.60 |
| Band 5 | £237.89 | £257.71 | £495.60 |
| Band 6 | £285.70 | £309.50 | £595.20 |
(25/26 - 26/27 c.5% increase)
Low income discount
We also provide a low income discount of £50 for customers with low household income that meet certain conditions. This £50 discount is unchanged from 2025-26. You can find out more about or low income discount scheme here.
Other discounts
- Discount for Direct Debit payers - if you pay by Direct Debit we will give you a discount of £5 per year. If you pay your water services through a registered social landlord or local authority that has agreed to receive your water charges and pass them on to us, you will receive a discount of £10 per year.
- Owners' discount - we will give you a discount of 3.5% per year if you enter into an agreement with us to pay water services charges for one or more household unmeasured premises that you own and let to tenants. To qualify for the discount, payment must be made as stated on your bill.
- Other water companies' charges - charges will be different if you live near the borders of our area and receive water supply or sewerage services from another company.
- Enquiries over how premises are charged - if you are moving into a household premises within our area you can obtain details of our charges for that premises by telephoning 0345 672 2888.