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Our charges for 2025/26

Our household charges scheme relates to the period starting from 1st April 2025 to 31st March 2026. Below is a summary of our tariffs that form part of our charges scheme for 2025/2026. You can also click the button below for our full charges scheme document.

Charges scheme 2025/26

Services you pay for

Boy dinking water

Collecting, storing, treating and supplying fresh water to your home.

Hand pulling toilet roll

Taking away all your used water (which we call wastewater), cleaning it and returning it to rivers and the sea.

Drain water pipe

Taking away rainwater that falls on your home and the roads.

Customer services representative

A standing charge for essential things such as bills, dealing with enquiries, and reading your water meter if you have one.

Charges explained

Select the charges for how you're billed to see what's changed

Assessed charges 2025/26

Assessed charges for when we can't fit a water meter

Assurance statement and charging rules

Our household charging rules (PDF 207 KB opens in a new window)

Our assurance statement - charges submission 2025/2026 can be viewed here (PDF 441 KB opens in a new window)

Prior year's charges

You can find a list of all previous years charges by clicking the button below.

Previous charges

Important Notice

Cold Weather

Due to the freezing weather conditions across the region a number of our customers are experiencing no water or reduced pressure, caused by frozen pipes in their home. There are a few things you can do to check if you have frozen pipes. If you are unable to complete these checks please reach out to your family, friends or neighbours to see if they can help:

  1. If there are no local issues check with your neighbours. If they have water, you may have a frozen pipe in your property.
  2. Here’s what to do. Turn off your stop tap by turning it clockwise, it’s usually found under your kitchen sink, but can be in your garage or cellar.
  3. Once you’ve turned your stop tap off, turn on your cold tap in the kitchen
  4. If you have no water, this could be due to a frozen pipe somewhere in your home. This may be the pipe which comes into your home near to where your stop tap is located.
  5. Carefully thaw the pipe using a warm towel, or if safe to do so a hairdryer in short bursts, ensuring you keep well away from water. If you can get water from a neighbour you could try a hot water bottle too. This could take a while, depending on how frozen and big your pipes are.
  6. Switch your stop tap back on to see if the water is running.

You can find more information at www.unitedutilities.com/frozenpipes.

If you have followed all of the advice provided and still want to talk to us, please give us a call. As we are experiencing really high call volumes at the moment, please bear with us as wait times will be longer than usual. 

Due to the freezing weather conditions across the region a number of our customers are experiencing no water or reduced pressure, caused by frozen pipes in their home. For more help and advice if you have a frozen pipe head to www.unitedutilities.com/frozenpipes.

Cold Weather

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