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Existing customer

We know things are busy when you move home but we would love to help you get settled in. To get your account set up simply give us a call on 0345 026 7661 and our friendly team will be able to help you with the lowest tariff, talk you through the easiest payment options as well as understanding any additional support or requirements you may have. 

The best time to let us know you are moving is on your move in date, however we know you might be a little busy that day, so within a couple of days after would be great too.

You will need:

  • the date you moved (or are due to move) out of your home
  • a reading from your old and new address if either has a water meter
  • your new address or forwarding details

Need help with the meter read? Find help with finding and reading your meter here

We’re open 8am until 8pm Monday to Thursday, 8am until 6pm on Fridays and 8am until 4pm on Saturdays.

Call 0345 026 7661

Don’t want to give us a call?

If you need to tell us about your move outside of our opening hours or you simply prefer to tell us online, then it’s easy to move using our MyAccount service. If you’ve not got an online account set up with us, it’s really simple and easy to do and you’ll just need your account number and email address to get started.

Log in/Register for MY Account

Important Notice

Cold Weather

Due to the freezing weather conditions across the region a number of our customers are experiencing no water or reduced pressure, caused by frozen pipes in their home. There are a few things you can do to check if you have frozen pipes. If you are unable to complete these checks please reach out to your family, friends or neighbours to see if they can help:

  1. If there are no local issues check with your neighbours. If they have water, you may have a frozen pipe in your property.
  2. Here’s what to do. Turn off your stop tap by turning it clockwise, it’s usually found under your kitchen sink, but can be in your garage or cellar.
  3. Once you’ve turned your stop tap off, turn on your cold tap in the kitchen
  4. If you have no water, this could be due to a frozen pipe somewhere in your home. This may be the pipe which comes into your home near to where your stop tap is located.
  5. Carefully thaw the pipe using a warm towel, or if safe to do so a hairdryer in short bursts, ensuring you keep well away from water. If you can get water from a neighbour you could try a hot water bottle too. This could take a while, depending on how frozen and big your pipes are.
  6. Switch your stop tap back on to see if the water is running.

You can find more information at www.unitedutilities.com/frozenpipes.

If you have followed all of the advice provided and still want to talk to us, please give us a call. As we are experiencing really high call volumes at the moment, please bear with us as wait times will be longer than usual. 

Due to the freezing weather conditions across the region a number of our customers are experiencing no water or reduced pressure, caused by frozen pipes in their home. For more help and advice if you have a frozen pipe head to www.unitedutilities.com/frozenpipes.

Cold Weather

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