Windermere shop

Measured call flow

Please answer the first question to begin

Is the customer a tenant?
Does the customer have home insurance?
Is the customer on a support tariff?
Is the customer eligible for priority services?
Where is the meter located?
What is the meter read retrieval code?
Leak alert active in Temetra?
Leak alert located in AMR portal / Temetra?
Leak alert located in AMR portal?
Do consumption diagnostics suggest a leak?
Does the number of occupants match with Alto?
Update the number of occupants on the account in ALTO. Once complete, tick the box below to proceed.
I have updated the number of occupants in Alto
Does the meter serial number match with Alto?
Are you aware of anything that may be affecting your water usage?
What is the latest read?
What was the previous read?
Mis-read or catch-up indicated?
Is the customer able to submit a read?
Spike indicated?
Is the customer able to provide a reading?
Spike indicated?
Do you have any of the following water appliances?
Do you have any of the following water appliances?
Do you have any of the following water appliances?
Do you have any of the following water appliances?
Do you have any of the following water appliances?
Do you have any of the following water appliances?
Do you have any of the following water appliances?
Do you have any of the following water appliances?
Do you have a garden?
Do you...