If you’ve got a burst pipe, you need to act quickly to minimise damage, so here’s what to do:
- collect water from the leak - if it's through the ceiling, collect it in a bucket. If the ceiling bulges, pierce the plaster with a broom handle to let water through
- switch off your central heating
- turn off the stop tap (often found under the kitchen sink, in the under-stairs cupboard, cellar or garage) and then turn on the kitchen taps to drain the water from your system
- don't touch any electrical wiring or switches that you think may have been affected. If in doubt, turn off your electricity at the mains
- call a plumber.
Don't worry if you're not physically able to do the things above. If a relative, friend or neighbour isn't around to help, we can help you find a plumber here or you can call our water and wastewater emergency team on 0345 672 3723.
After the leak has been fixed:
- air the affected areas by keeping doors and windows open, and don't be tempted to overheat the rooms, as this could cause more damage
- leave windows, doors and built-in cupboards open during the day, if possible.