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First Time Sewerage Survey

Thank you for expressing an interest in our first time sewerage pilot scheme. We would like to get your feedback on why you didn't proceed to an application. This will help us identify areas in the process that need review. Your input and feedback is greatly appreciated.

The information you provide will be used solely in accordance with United Utilities’ Privacy Policy.

Your feedback

We understand, from our records, that your property expressed an interest in the scheme initially but has not applied for the scheme. Why is that? I don’t want to undertake the cost of the scheme I do not have capacity to apply for and undertake the scheme I’d rather upgrade my own infrastructure, and not through United Utilities I’m satisfied with my current sewerage arrangements I require further information to understand the scheme I am not responsible for the current sewerage arrangements on the property I wouldn’t want to / couldn’t make a connection from my property to a public network Other

Is there any other feedback you'd like to give us for this scheme?

Would you like to provide your contact details and consent for a United Utilities employee to contact you regarding your answers above?

Important Notice

Cold Weather

Due to the freezing weather conditions across the region a number of our customers are experiencing no water or reduced pressure, caused by frozen pipes in their home. There are a few things you can do to check if you have frozen pipes. If you are unable to complete these checks please reach out to your family, friends or neighbours to see if they can help:

If there are no local issues check with your neighbours. If they have water, you may have a frozen pipe in your property.
Here’s what to do. Turn off your stop tap by turning it clockwise, it’s usually found under your kitchen sink, but can be in your garage or cellar.
Once you’ve turned your stop tap off, turn on your cold tap in the kitchen
If you have no water, this could be due to a frozen pipe somewhere in your home. This may be the pipe which comes into your home near to where your stop tap is located.
Carefully thaw the pipe using a warm towel, or if safe to do so a hairdryer in short bursts, ensuring you keep well away from water. If you can get water from a neighbour you could try a hot water bottle too. This could take a while, depending on how frozen and big your pipes are.
Switch your stop tap back on to see if the water is running.

You can find more information at www.unitedutilities.com/frozenpipes.

If you have followed all of the advice provided and still want to talk to us, please give us a call. As we are experiencing really high call volumes at the moment, please bear with us as wait times will be longer than usual.

Due to the freezing weather conditions across the region a number of our customers are experiencing no water or reduced pressure, caused by frozen pipes in their home. For more help and advice if you have a frozen pipe head to www.unitedutilities.com/frozenpipes.

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