I have a septic tank, do I need to pay full sewerage charges?

If you own a septic tank you don't pay full foul sewerage charges if:

• the overflow pipe does not feed into the public sewer
• United Utilities does not drain and pump it out

To discuss whether your charges can be amended, please call us on one of the following numbers:

• If you have a water meter, please call 0345 672 2999
• If you don’t have a water meter, please call 0345 672 2888

We are open Monday-Friday from 8am-8pm, and Saturday from 8am-4pm, excluding bank holidays.

Before you call us, please have the following information to hand:

• details of who owns your septic tank
• the name of the company that empties your septic tank
• the date you last had your septic tank emptied, and the cost