Good news - we’ve now restored the water supply to customers in the WA11/WN5 area, and your taps should be flowing again. It may take up to two hours for your water pressure to fully return to normal.
You may notice some temporary discolouration in your water – don’t worry, this can happen when natural sediments in the pipes are disturbed. You can find helpful advice on our discoloured water page.
If you’re on a meter, you may be eligible for a flushing allowance of £5 credit straight to your account. This will help cover the cost of the water used during the flushing process. To make a claim, visit Flushing allowance | United Utilities and fill out the form with your information.
We’ll continue to monitor the network to make sure everything returns to normal as soon as possible.
Sorry for the disruption, many thanks for your patience.
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