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WIRSAE (Accredited Entities)

United Utilities supports the appointment of Accredited Entities by a retailer to carry out the following;

  • Temporary disconnections (for non-payment) and reconnections on meters <=40mm
  • Meter exchanges for existing 15mm and 20mm manifold meters for;
  • Meter exchange for B4 – Meter accuracy test performed by AE
  • B6 – Repair or replacement of a faulty meter performed by an AE

The Accredited Entity appointed for any works must hold an accreditation to undertake that particular scope of activity in accordance with the WIRSAE (Water Industry Registration Scheme Accredited Entity) administered by Lloyd's Register.

Disconnections undertaken by an Accredited Entity must be carried out in line with;

As part of our addenda, we do not require any advance notice of the disconnection and the Accredited Entity may perform the disconnection on their initial visit. The Accredited Entity may visit a premises at any time, however there are some restrictions on when disconnections can take place. For the B4 and B6 metering processes, the Retailer will send advanced notice in line with the market service levels to WholesaleServiceDesk @uuplc.co.uk.

Prior to commencing any works, the Accredited Entity must have undertaken an on-board meeting with United Utilities for each individual scope. The on-board meeting covers all aspects of our operational requirements (PDF 192KB opens in a new tab) and must be arranged by the appointing Retailer each time an Accredited Entity is employed to undertake works for the first time in  the UU region under a scope.

 

Important Notice

Cold Weather

Due to the freezing weather conditions across the region a number of our customers are experiencing no water or reduced pressure, caused by frozen pipes in their home. There are a few things you can do to check if you have frozen pipes. If you are unable to complete these checks please reach out to your family, friends or neighbours to see if they can help:

  1. If there are no local issues check with your neighbours. If they have water, you may have a frozen pipe in your property.
  2. Here’s what to do. Turn off your stop tap by turning it clockwise, it’s usually found under your kitchen sink, but can be in your garage or cellar.
  3. Once you’ve turned your stop tap off, turn on your cold tap in the kitchen
  4. If you have no water, this could be due to a frozen pipe somewhere in your home. This may be the pipe which comes into your home near to where your stop tap is located.
  5. Carefully thaw the pipe using a warm towel, or if safe to do so a hairdryer in short bursts, ensuring you keep well away from water. If you can get water from a neighbour you could try a hot water bottle too. This could take a while, depending on how frozen and big your pipes are.
  6. Switch your stop tap back on to see if the water is running.

You can find more information at www.unitedutilities.com/frozenpipes.

If you have followed all of the advice provided and still want to talk to us, please give us a call. As we are experiencing really high call volumes at the moment, please bear with us as wait times will be longer than usual. 

Due to the freezing weather conditions across the region a number of our customers are experiencing no water or reduced pressure, caused by frozen pipes in their home. For more help and advice if you have a frozen pipe head to www.unitedutilities.com/frozenpipes.

Cold Weather

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