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United Utilities Water Limited - access codes

From 1st December 2005, Water Supply Licensees (licensees) are able to request access to UUW's water supply system to supply water to eligible non household customers. This access is governed by the Water Industry Act 1991, as amended bythe Water Act 2003.

This access code has been reviewed and published as of 15 October 2025 in line with the United Utilities Water Appointment.

The prices charged for access will be determined on a case specific basis for each application. However, the indicative prices give a guide to licensees and potential licensees of the likely level of prices for combined access, for a given set of scenarios and assumptions.

Our Access Code for the use of the Water Supply System complying to the Ofwat access code guidance (published October 2011) can be accessed here.

Our indicative access prices can be accessed here.

For further information about the Access Code, you can email us at trading.manager@uuplc.co.uk; or write to:

Trading Manager
United Utilities Water Limited
Haweswater House
Lingley Mere Business Park, Lingley Green Avenue
Great Sankey, Warrington WA5 3LP; or

Call us on 0345 070 2059 and ask for the Trading Manager.

Important Notice

Cold Weather

Due to the freezing weather conditions across the region a number of our customers are experiencing no water or reduced pressure, caused by frozen pipes in their home. There are a few things you can do to check if you have frozen pipes. If you are unable to complete these checks please reach out to your family, friends or neighbours to see if they can help:

  1. If there are no local issues check with your neighbours. If they have water, you may have a frozen pipe in your property.
  2. Here’s what to do. Turn off your stop tap by turning it clockwise, it’s usually found under your kitchen sink, but can be in your garage or cellar.
  3. Once you’ve turned your stop tap off, turn on your cold tap in the kitchen
  4. If you have no water, this could be due to a frozen pipe somewhere in your home. This may be the pipe which comes into your home near to where your stop tap is located.
  5. Carefully thaw the pipe using a warm towel, or if safe to do so a hairdryer in short bursts, ensuring you keep well away from water. If you can get water from a neighbour you could try a hot water bottle too. This could take a while, depending on how frozen and big your pipes are.
  6. Switch your stop tap back on to see if the water is running.

You can find more information at www.unitedutilities.com/frozenpipes.

If you have followed all of the advice provided and still want to talk to us, please give us a call. As we are experiencing really high call volumes at the moment, please bear with us as wait times will be longer than usual. 

Due to the freezing weather conditions across the region a number of our customers are experiencing no water or reduced pressure, caused by frozen pipes in their home. For more help and advice if you have a frozen pipe head to www.unitedutilities.com/frozenpipes.

Cold Weather

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