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Meter reading service

United Utilities Water offers a commercial meter reading service which is available to all Retailers operating within the United Utilities Water region. Retailers are under no obligation to use the Services provided by United Utilities Water and are free to procure their own services from independent providers.

The service provides Retailers with cyclic and non-cyclic meter readings and passive AMR data. 

Send us an email

If you’d like to find out more about the service, please send your enquiries to CommercialMeterReading@uuplc.co.uk.

Email us here

AUTOMATED METER READ (AMR) DATA FROM UNITED UTILITIES.

United Utilities has been providing regular AMR data to retailers free of charge to support the reduction in long unread meters. From 1st April 2021 we will be introducing a charge to cover the cost of providing this service.

Retailers will need to ‘opt-in’ to continue receiving AMR data from 1st April 2021. For those choosing to opt in, Terms & Conditions (PDF 80 KB opens in a new window) will apply. For details of the current charge for this service please see our Wholesale Charges Scheme here.

Please note that United Utilities offers a commercial meter reading service which is available to all Retailers operating within the United Utilities Water region. Retailers who are signed up to this service will receive AMR data under the terms of that agreement and will therefore not need to sign up separately to receive AMR data.

Important Notice

Cold Weather

Due to the freezing weather conditions across the region a number of our customers are experiencing no water or reduced pressure, caused by frozen pipes in their home. There are a few things you can do to check if you have frozen pipes. If you are unable to complete these checks please reach out to your family, friends or neighbours to see if they can help:

  1. If there are no local issues check with your neighbours. If they have water, you may have a frozen pipe in your property.
  2. Here’s what to do. Turn off your stop tap by turning it clockwise, it’s usually found under your kitchen sink, but can be in your garage or cellar.
  3. Once you’ve turned your stop tap off, turn on your cold tap in the kitchen
  4. If you have no water, this could be due to a frozen pipe somewhere in your home. This may be the pipe which comes into your home near to where your stop tap is located.
  5. Carefully thaw the pipe using a warm towel, or if safe to do so a hairdryer in short bursts, ensuring you keep well away from water. If you can get water from a neighbour you could try a hot water bottle too. This could take a while, depending on how frozen and big your pipes are.
  6. Switch your stop tap back on to see if the water is running.

You can find more information at www.unitedutilities.com/frozenpipes.

If you have followed all of the advice provided and still want to talk to us, please give us a call. As we are experiencing really high call volumes at the moment, please bear with us as wait times will be longer than usual. 

Due to the freezing weather conditions across the region a number of our customers are experiencing no water or reduced pressure, caused by frozen pipes in their home. For more help and advice if you have a frozen pipe head to www.unitedutilities.com/frozenpipes.

Cold Weather

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