Frequently asked questions
- What are your levels of service?
- Where can I find application forms?
- Where can I find more information on the process of getting a water supply?
- How do I raise a general enquiry?
- Will I receive an income offset payment as well as an infrastructure credit?
- What is an income offset?
- Do you offer a discount on wastewater infrastructure charges if there is a reduction in surface water flow?
- Is the income offset allowance reduced if I qualify for a reduced rate for my infrastructure charge?
- Is it possible to get a credit against infrastructure charges?
- What are infrastructure charges?
- How will the water meter be read?
- How big is the water meter?
- Where will the meter be fitted?
- If I want my water meter inside my house, does it have to be under the kitchen sink?
- Does the wall mounted box have to be sited on the front elevation of the property?
- Who owns the water meter?
- What is a wall mounted meter box?
- What is a meter carrier?
- Who owns the meter housing?