House application form
Application for a water supply for houses
Watch our video on getting a new water connection to find out what's involved from start to finish.
Below you'll find our step by step process on how to get your water supply connected and a link to the application form. Once you've applied, you'll be assigned a dedicated case manager who'll be your single point of contact and will proactively keep you informed and help you through the process.
See our guide to your connection journey to find out more about what's involved. Before you start, check if your development is in our area. If you need any help please contact us on 0345 072 6067 (Mon-Fri 8am-6pm).
See our guide on what to do if you require a water supply for your new development. The information is suitable for developers/ house builders and explains what you need to do to apply for a water connectionas well as important information on how to lay water pipes.
When you’re ready to apply for a water connection please send us the following:
If you don't need your water supply within six months, we can provide a free estimate.
We’ll review your application and visit your site to assess your connection requirements. Within 28 calendar days we’ll send you:
If you choose a fixed priced quote, the price will be valid up to the end of March 2023. Any connections made after this date will be charged at the new rates in our 2023/24 charges scheme.
When laying your pipes we would suggest using an approved plumber. It will mean your pipework is compliant with the regulations around the supply of water, and it will speed up the connection process.
If you're happy with the quote, please sign and return the quote acceptance form.
Before asking for the connection to be made, you’ll need to complete all work required on site. This will be detailed in the pipework specification drawing supplied with the quote.
Before we can connect your supply, we need to check your pipe work meets industry standards. We will check:
For 25mm or 32mm pipes
If you’ve used a WIAPS (Water Industry Approved Plumbers’ Scheme) plumber, you can provide a WIAPS certificate.
If you’ve used a non-WIAPS registered plumber we will need to inspect the pipes.
For pipes 63mm and above
We need to inspect all pipework that's 63mm and above, we will also require a pressure test certificate and a chlorination certificate.
If the supply is 80mm or greater we will also need to see the laboratory sample pass results.
Let us know when the pipework is ready for inspection, giving us at least five days’ notice. Please note if the inspection fails, and a re-inspection is required, there is an additional fee of £90 (incl VAT).
Please also send us written confirmation of the new postal address, on letter headed paper, from the local authority (street naming and numbering department).
Once you’ve supplied all of the information above, please complete a Request for work form (PDF 253 KB opens in a new window). This is a checklist to ensure that all necessary work has been completed.
Once we’ve received all of the information outlined above, we’ll make the connection and install the meters. This will be within 21 calendar days, subject to any traffic management restrictions which will be detailed in your quote.
When the connection has been completed we will send you an invoice for the work.
Once the connection has been made and the meter installed, the information will be sent to our billing department who will create the account for the property. It will then be ready for the new occupier to register with us.