Applications for our services
Before you start, check if your development is in our area.
Call us on 0345 072 6067 when you're ready, so we can understand your project and explain what you need to do. Before you apply, see our guidance on what you'll need to know.
Watch our video on getting a new water connection to find out what's involved from start to finish.
If you’re planning on having a water and wastewater connection in the next 12 months our step by step guide will explain the process of getting connected in 4 simple steps. Our key shows you what pipework you are responsible for and what UU is responsible for.
Call us on 0345 072 6067 and one of our dedicated case managers will help explain the process of what you need to do. Once you have applied for a water and wastewater connection (p1 & p2) we will work with you to help guide you from start to finish. You will have to arrange a contractor to carry out your wastewater connection.
Our friendly and helpful Developer Services Inspector will visit your site and help guide you with the water pipe laying process to ensure you have everything you need to make this go smoothly.
All work within your private boundary will be completed by you or your contractor. Your Case Manager will advise you where you should lay out your new water supply pipe to. Your wastewater connection will be made by your appointed contractor and not United Utilities. If everything is in order, we'll issue an approval notice to your contractor within 10 working days, granting them permission to carry out the work.
Once your new pipe work is laid and timescales for connections agreed - United Utilities field team will come to site and make your new water service connection live. Usually, your new water meter will be installed on the day of connection. Once your appointed contractor has received the approval to work on the public sewer for the wastewater connection, they can start the connection work.
Your new United Utilities account will be set up. We aim to complete the new water connection in line with your expectations so you have your new water supply ready for use as soon as you need it. Once your contractor has connected the drains to the sewer we will need to inspect it to ensure it has been done correctly. If the work has been carried out satisfactorily, we’ll issue a completion certificate.
We understand that starting a new development can be daunting, so we've put together a list of the main things you'll need to know in getting connected.
See our guidance documents for further information:
Before you start any work, you should check to see if there are any pipes in the way. We can help advise you on the best course of action if necessary.
How much is it going to cost?
The cost of your connection can vary depending on a number of factors, including:
To discuss your project today, with a dedicated case manager call 0345 072 6067.
Self Lay Providers (SLPs) can provide water services on behalf of a customer instead of by us. Click here to find out more.