Here at United Utilities, we’re committed to operating the water and wastewater network of pipes in a safe and reliable way, with the minimum of inconvenience to our customers. 

So if you're planning works anywhere in the North West, please read our access statement (PDF 489 KB opens in a new window) before you start work to check how it will affect our network. We can help to make it go smoothly for everyone involved.

Do you need a plan?
The quickest way to place an order is by visiting  our Property Searches page.

Damage to a United Utilities asset?
If you suspect you might have, or are sure you have, damaged one of our assets, please contact us urgently on 0345 672 3723 (24-hours-a-day).

Contact us
If you need support or information when crossing or working near to United Utilities' assets, call us on 0345 672 3723 (24-hours-a-day).