What is an income offset?

An income offset allowance is made against the infrastructure charge to recognise future income where a new connection is made, either directly or indirectly, to our existing water network in order to provide water for domestic purposes, including water used for domestic purposes at non-household premises.

For connections made on or after 1 April 2025, income offset allowance will not apply.

Related Frequently Asked Questions

Is the income offset allowance reduced if I qualify for a sustainable infrastructure charge?

No, the full rate of income offset is made against both full water infrastructure charges or sustainable water infrastructure charges.

Is it possible to get a credit against infrastructure charges?

If your new development is being built on land that has had a water and/or sewerage connection within the last five financial years, you may be entitled to a credit.

Do you offer a discount on wastewater infrastructure charges if there is a reduction in surface water flow?

Currently we only offer a reduced rate of wastewater infrastructure charges where there is no surface water connection to the existing public sewer.