My bill

Everything you need to know about your bill from how we work it out, to ways to pay and what to do if you’re having trouble paying it.

Understanding my water bill

Understanding my water bill

Everything you need to know about your bill, how its calculated and what options you have.

Pay online

Pay online

A fuss-free option to pay your bill online right now.

Difficulty paying your bill

Difficulty paying your bill

There are a number of ways we may be able to help you

Surface water drainage

Surface water drainage

You could reduce your bills depending on how your surface water drains away

Important changes to our banking details

We have changed our banking details to NatWest Bank PLC - Sort code: 010917 - Account no: 58933956. If you pay your bill using your own internet banking service, standing order or BACS, please take the appropriate action to amend your payment instruction.

Set up a Direct Debit

Set up a Direct Debit

Reduce your bill by £5 each year when you setup a Direct Debit

Manage your account online

Manage your account online

Use My Account and go paperless, tell us you are moving, set up a Direct Debit, pay online and more...

Other ways I can pay

Other ways I can pay

We have many different options to make it as easy as possible for you to pay your bill. Find out more

Could I save money with a meter?

Could I save money with a meter?

Find out if you could save money by switching to a water meter...