Help when you need it most
We can all benefit from a bit of extra support at some stage in our lives. This could be due to age, ill health, disability, mental health problems, financial worries or language barriers.
Priority Services is free and could help you, your family or your friends benefit from additional support from us so we can respond quickly to those particular needs.
If you would like to register for Priority Services, please:
- fill in our secure online form; or
- call us on 0345 072 6093 anytime day or night; or
- chat online by clicking on the Live Chat box on the right
Even if you don't need these services yourself, if you have a family member, friend or neighbour who might benefit from a little extra support, please let them know about Priority Services. It is completely free to our customers in the North West - and you don't have to be the named bill payer to benefit from Priority Services.
Watch the short video below below to hear the different ways we can take your needs into account when we call or visit you, along with other ways we can give you that extra support.