Report a Problem

See how we can help with answers to some common water and wastewater queries, from self-help advice through to reporting something to our customer service team (this tool does not work on Internet Explorer, please use a different browser).

We need to know about pollution incidents, so we can take the right course of action. If you've spotted a pollution problem, please click below to let us know. 

Report Pollution

What do you need support with?

To help you find the right support or report a problem to us, we've created a guide which can be accessed here.

Important Notice

Heavy rainfall and sewer flooding

Heavy rainfall across the North West may be causing flooding in some parts of the region. Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please be aware that our phone lines are much busier than normal, take a look at our flooding page for further advice on what to do if you’re affected by flooding.

Heavy rainfall across the North West may be causing flooding in some parts of the region. Our teams are out working hard across the region helping our customers who have experienced sewer flooding in their homes.

Flooding advice

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