Blocked drains

Blocked pipes can stop used water draining away, which can be messy and smelly, so you'll need to get it sorted fast.

Unless you’re a plumber, it’s often hard to know where the blockage is and who owns which bit of the pipework.

It's worth having a quick look at who looks after what inside and outside the boundary of your home on our Sewers and drains explained page.

If you’re still unsure, don’t worry. We’re happy to help get the problem sorted, and the quickest way is to call us on 0345 672 3723, or chat to us online between 9am and 8pm by clicking on the orange Live Chat box on the right. We’ll be able to advise you on what to do next.

If it’s our responsibility (or we’re not sure), we’ll send one of our engineers out to have a look. We'll try to get to you within 48 hours of being told about the problem. We prioritise all calls and during really busy times (like when it's raining heavily) it may be up to 72 hours if we are dealing with other incidents. 

When you call us to report your blockage, we'll always try to let you know when we'll be able to get to you and, if it changes, we’ll try to keep you informed.

When we come out to look at the blockage, we'll confirm if the blocked pipework belongs to us. If it does, we'll clear it for free and try to investigate the cause of the blockage.

If the blockage is within your own private drains, unfortunately we can't clear it for you, but we'll try to offer advice on how you can sort the problem. 

Know what to flush

You might think anything goes when it comes to what goes down the toilet - but it really doesn't. Avoid a blockage by only flushing the three ps - pee, poo and (toilet) paper!

Avoid a blockage