Useful contact numbers
Water and wastewater enquiries emergencies (24-hour)
including water supply problems, poor pressure, discoloured water, drains and sewers
Telephone: 0345 672 3723
About your bill
including new customers, payments, or to tell us you are moving.
Home customer with a water meter
Telephone: 0345 672 2999
Home customer without a water meter
Telephone: 0345 672 2888
Telephone: 0345 072 6072
Check your balance or make a payment - new automated payments line (24 hours)
Telephone: 0800 980 6050
This number is normally free to call from a landline. If you're calling from a mobile, charges may apply. If charges apply, your network service provider will let you know using a recorded message before your call is connected
If you are an existing customer and want to make a claim.
Telephone: 0800 694 4167 from a landline or 0330 123 0179 from a mobile.
Visit the HomeServe contact us page for more options and call charges.
Customers who are deaf, hard of hearing or have speech difficulties
To use our text relay service, please dial 18001 before the number you require. Your call will be answered by a text relay operator who will relay the call to us. There is no extra charge for this service.
More useful contact numbers