Request a call back

Request a call back

Why call us when we can call you! Fill in our request form and we'll get back to you as soon as we can.

Manage your account online

Manage your account online

Tell us you are moving, go paperless, set up a Direct Debit, send us a meter reading and more...

Report a leak

Report a leak

Spotted a leak in the road or public footpath? If you spot it, we'll stop it. Report it online.

I've been flooded

I've been flooded

If you have been flooded, we're here to help.

Submit a meter reading

Submit a meter reading

It’s easy to submit your water meter reading with our simple online form.

Moving home?

Moving home?

Are you moving in, within or out of our region? You can let us know here

Got no water or poor pressure?

Got no water or poor pressure?

Ring us on 0845 746 2200 or check if there's a local issue that could be affecting your water supply...

Useful contact numbers

Water and wastewater enquiries emergencies (24-hour)

including water supply problems, poor pressure, discoloured water, drains and sewers
Telephone: 0845 746 2200


Check your balance or make a payment - new automated payments line (24 hours)
Telephone: 0800 980 6050

This number is normally free to call from a landline. If you're calling from a mobile, charges may apply. If charges apply, your network service provider will let you know using a recorded message before your call is connected


About your bill

including new customers, payments, or to tell us you are moving.

Home customer with a water meter

Telephone: 0845 746 2222

Home customer without a water meter

Telephone: 0845 746 1100

Business customers

Telephone: 0845 746 2255


 

More useful contact numbers

Landlords / letting agents

Landlords / letting agents

Want to inform us of tenancy changes? Manage multiple properties online with our easy-to-use form.

Online webchat

Can't find the answers you need? Ask Jane.

Jane is our online assistant, ask her a question.

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Have you received excellent customer service? Do you want to say thank you? Do you have any suggestions to help us improve? We can’t respond to all suggestions but we’ll try to use the ideas you give to help us improve where we can.

Nominate Someone or Make a Suggestion

Email us

Email us

You can use our online form for general and non-urgent queries.