Moving home?

Moving home?

Are you moving in, within or out of our region? Just fill in our online form and we’ll do the rest.

I've been flooded

I've been flooded

If you have been flooded, we're here to help.

Submit a meter reading

Submit a meter reading

It’s easy to submit your water meter reading with our simple online form.

Landlords / letting agents

Landlords / letting agents

Want to inform us of tenancy changes? Manage multiple properties online with our easy-to-use form.

Email us

Email us

You can use our online form for general and non-urgent queries.

Request a call back

Request a call back

Why call us when we can call you! Fill in our request form and we'll get back to you as soon as we can.

Report a leak

Report a leak

Spotted a leak in the road or public footpath? If you spot it, we'll stop it. Report it online.

Apply for a free water meter

Apply for a free water meter

Apply online if you think you will be better off and want us to fit a meter.

Register for ExtraCare

Register for ExtraCare

We offer a range of services, free of charge to meet the extra needs of our customers.

Online webchat

Can't find the answers you need? Ask Jane.

Jane is our online assistant, ask her a question.

Useful contact numbers

Water and wastewater enquiries emergencies (24-hour)

including water supply problems, discoloured water, drains and sewers
Telephone: 0845 746 2200


Report a leak in the road or public footpath

Telephone: 0800 330 033
or report a leak online

More useful contact numbers

WOW awards logo

Have you received excellent customer service? Do you want to say thank you? Do you have any suggestions to help us improve? We can’t respond to all suggestions but we’ll try to use the ideas you give to help us improve where we can.

Nominate Someone or Make a Suggestion