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Difficulty paying your bill?

We know it’s a difficult time for many households due to the cost of living and we’re all feeling the pinch. We really don’t want you to worry about your water bill so please get in touch if you’re having payment difficulties so we are aware of this and can provide the right support.

Find the support that's right for you

Everyone needs a little help sometimes and we offer lots of different support options to those struggling with their bills. Click the button below and we'll make sure you're on the best support scheme for you.

Support with your water bill

We are already helping more than 200,000 customers with their water bills so you’re not alone. Our video explains more about the help we can provide.

The best way to apply for support is to complete our online form using the link below or call us on 0800 072 6765. 

Apply for support
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Visit the Hardship Hub for details on support services offered by organisations across the North West.

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Other ways to save money on your water bill

Help managing your money

We've included information below on FREE independent support available to help tackle your debts, useful information on how to keep your credit score healthy.

Save money with a water meter

Our lowest bill guarantee means it's easier than ever to reduce your bill with a meter.

Save money on your water bill

Remember - If you're a metered customer, saving water also save money on your bill with us.

Save £5 on your annual bill

Spread your payments throughout the year. And, if you pay by Direct Debit, you’ll get a £5 discount on your annual bill.

How we can help

Find more about our financial support schemes we offer.

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Need to talk?

Our friendly team is here to help - just call 0800 072 6765
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Important Notice

Cold Weather

Due to the freezing weather conditions across the region a number of our customers are experiencing no water or reduced pressure, caused by frozen pipes in their home. There are a few things you can do to check if you have frozen pipes. If you are unable to complete these checks please reach out to your family, friends or neighbours to see if they can help:

  1. If there are no local issues check with your neighbours. If they have water, you may have a frozen pipe in your property.
  2. Here’s what to do. Turn off your stop tap by turning it clockwise, it’s usually found under your kitchen sink, but can be in your garage or cellar.
  3. Once you’ve turned your stop tap off, turn on your cold tap in the kitchen
  4. If you have no water, this could be due to a frozen pipe somewhere in your home. This may be the pipe which comes into your home near to where your stop tap is located.
  5. Carefully thaw the pipe using a warm towel, or if safe to do so a hairdryer in short bursts, ensuring you keep well away from water. If you can get water from a neighbour you could try a hot water bottle too. This could take a while, depending on how frozen and big your pipes are.
  6. Switch your stop tap back on to see if the water is running.

You can find more information at www.unitedutilities.com/frozenpipes.

If you have followed all of the advice provided and still want to talk to us, please give us a call. As we are experiencing really high call volumes at the moment, please bear with us as wait times will be longer than usual. 

Due to the freezing weather conditions across the region a number of our customers are experiencing no water or reduced pressure, caused by frozen pipes in their home. For more help and advice if you have a frozen pipe head to www.unitedutilities.com/frozenpipes.

Cold Weather

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