1. At home
  2. My bill
  3. Understanding my bill
  4. Metered customers

Metered customers

If you have a water meter, your bills are based on how much water you've used and how much wastewater we've taken away to clean. It also includes standing charges.

So, here's how your charges are worked out:

First of all, you should know that we measure water in cubic metres.

Water used

This charge is for the amount of water you've used in cubic metres (1 cubic metre = 1000 litres of water)

Image showing 1 cubicmeter of water provides enough for 13 baths, 14 washing machine loads, 28 showers, 33 dishwasher loads or 111 toilet flushes

Wastewater collected and taken away

This charge is for collecting and cleaning up your wastewater, based on the amount of water you've used in cubic metres. Most of the water we supply to your home goes down the sewer for us to treat and return safely to rivers and the sea.

There's also a fixed charge for dealing with surface water and highway drainage.

Standing charges

Finally, we add a cost on to water and wastewater charges for all customers to cover things like dealing with enquiries and maintaining your meter.

Use less, save more

The less water you use, the lower your bill is going to be. See Save water, save money for lots of offers, hints and tips to avoid waste.

Having problems paying your bill?

If you're having problems paying your bill, we're here to listen and will try to work out a way to help. Find out what we can do with your payment options.

Contact us

If you've got any questions about your bill, you can fill in our Request a call back form and we'll get back to you within one working day. Or, you can call 0845 746 2222. Dial 18001 first if you have hearing or speech difficulties.

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