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If you need us urgently (eg you have no water) please don’t wait, visit the emergencies section or call us on 0845 746 2200 so we can sort your problem out quickly.

If you need to speak to us about a general or non-urgent query, you can fill in the form below and we will get back to you within 10 working days.

Can we help you online? You can manage your account securely online when and where it suits you with My Account. You’ll need your account number to register now or our frequently asked questions may have the answer you’re looking for.

How can we help?

1. Nature of enquiry Required Please select... Waste / wastewater (including billing) Moving House / property Corporate New connections - water
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1. Title Required Please select... Mr Mrs Ms Miss Master Dr Rev
2. First name Required
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4. Property name/number Required
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