Why do you just leave leaks and not fix them straightaway?

We need to complete a number of checks and tests, then get the right equipment as well as permission from the council to divert traffic to be able to dig up the road.

Related Frequently Asked Questions

Why does it take a long time to fix a leak?

We may have to arrange an alternative water supply to customers and need to let them know how this will affect them. If roads need to be closed or diversions put in place we work with local authorities to make sure we keep the public safe. Sometimes problems also come up and we find we need different parts or equipment to fix the leak. When we dig down we sometimes find that other utilities near to the pipe are damaged, and they often have to be fixed first.

What causes pipes to leak?

Lots of reasons: pipes are old or damaged; cold weather can freeze and crack them; tree roots and even building work can cause damage.

Why don't you know where all the leaks are?

Underground pipes can leak and burst anywhere and sometimes are hard to find, so we really appreciate your extra help.