What happens if my drains are connected incorrectly?

Properties built after 1920 may have two drainage pipes: one for foul water (from the loo, washing machine, washbasins etc) and one for surface water (rainwater which falls on your roof).

Water from your surface water drain goes straight to local rivers and streams, while the contents of your foul water drainage pipe goes to one of our sewer treatment works.

If these two drains are connected incorrectly, it can mean that the foul water from your loo and appliances goes straight into rivers and streams, contributing to pollution.

We estimate that thousands of homes across our region are inadvertantly connected in this way. If you suspect that your drains are connected incorrectly, you can find out what to do here. You can also speak to us on 0345 672 3723.

Still need further information or help? If so, please Contact us.

 

Related Frequently Asked Questions

Do I need permission to connect to the public sewerage system?

Yes, it's really important that you let us know if you want to connect to our sewerage system.

When replacing underground pipes, will there be any disruption?

Unfortunately, some disruption is inevitable, as supply pipes can't be replaced without digging holes.

Am I responsible for my wastewater pipes?

Yes - you are responsible for your internal plumbing (e.g. toilets and sinks), the guttering and drainage on the outside of your home, and the underground pipe which takes all your wastewater away (up to the boundary of your property).

Important Notice

Waste Water Flooding

Heavy rainfall across the North West may be causing flooding in some parts of the region.

Our teams are out across the North West helping customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please be aware that our phone lines are much busier than normal, take a look at our flooding page for further advice on what to do if you’re affected by flooding.

Heavy rainfall across the North West may be causing flooding in some parts of the region. We are out helping customers who have experienced sewer flooding. If you’re experiencing flooding from a road or footpath with no evidence of sewage please report this to your local council. Please be aware that our phone lines are much busier than usual

Waste Water Flooding

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