If you are unlucky enough to discover a leak on either your internal or external pipework that sends your meter into overdrive, you are entitled to claim for the cost of the water lost during the time you had the leak.

We may have to arrange an alternative water supply to customers and need to let them know how this will affect them. If roads need to be closed or diversions put in place we work with local authorities to make sure we keep the public safe. Sometimes problems also come up and we find we need different parts or equipment to fix the leak. When we dig down we sometimes find that other utilities near to the pipe are damaged, and they often have to be fixed first.

A leak is often clear water which can be trickling or gushing from the ground, water lying over a drain after it's been raining probably isn’t a leak.