I have no water (or low pressure), what should I do?

If you have no water, or your water pressure has dropped so there's only a trickle coming out of the tap, don’t panic - there may be a burst pipe which is affecting your water supply. Please take a look at our Incidents page to see if there is an issue in your area.

If there is nothing listed for your area, please call us on 0345 672 3723 (24-hours-a-day) or live chat with us if this service is available (9am-7pm, Monday-Friday). Please do not email us, as we may not see the email quickly enough to resolve your water issue.

You can find out more about low pressure here and what we can do to help.

Related Frequently Asked Questions

Why is my water pressure too high or too low?

We aim to provide water at the right pressure for day-to-day use.

Why does water pressure vary?

Pressure can vary at different times of the day and you may find that you have a lower or poor pressure during the mornings and early evenings when there is more demand on our water supply. Demand for water can also change depending on the season. For example in areas where there are lots of summer visitors or when crops need to quench their thirst.

What is water pressure?

Put simply it is the force that pushes water through your pipes from our treatment works to your taps.