I cannot find my external stop tap. Can you come out and help me?

Please call us on 0345 672 3723 as we may be able to tell you where the external stop tap is over the telephone. 

Still need further information or help? Please Contact us.

 

Related Frequently Asked Questions

How do I get a new key for my stop tap?

A universal stop tap key should work, they can be purchased at plumbing merchants.

If I am carrying out plumbing work will you turn off my water supply for me?

Please call us on 0345 672 3723 so we can discuss the work you are doing, and how we may be able to help.

Do I need permission to connect to the public sewerage system?

Yes, it's really important that you let us know if you want to connect to our sewerage system.

Important Notice

Impact of Heavy Rainfall

Heavy rainfall across the North West may be causing flooding in some parts of the region.

Our teams are out across the North West helping customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please take a look at our flooding page for further advice on what to do if you’re affected by flooding.

We’re seeing heavy rainfall across the North West again which is causing flooding, our teams are out across the region helping customers who are experiencing sewer flooding. Flooding in the road or footpath should be reported to your local council, who are responsible for highways drainage flooding.

Flooding Advice

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