The dials on my meter are not moving, what should I do?

Please call us on 0345 672 2999 so we can investigate this further for you.

Still need further information or help? Please Contact us.

Related Frequently Asked Questions

My meter doesn't seem to be recording my water usage correctly, what should I do?

Please call us on 0345 672 2999 so we can investigate this further for you.

How can I submit a meter reading if the current one is an estimate or incorrect?

If we have estimated your meter reading or the meter reading is incorrect you can submit a meter reading online or by calling us on 0800 980 6050 (please have your customer account number handy).

How do I read my water meter?

To take a meter reading, just read the black numbers only - advice can be found here