I am unable to read my meter as it has condensation in the meter, what should I do?

If your meter is inside your property the best way to clear the condensation is to blow a hair dryer onto the glass, on a warm setting.

If your meter is outside the best way is to pour warm water onto the meter glass - this provides warmth and often clears the condensation. Also, gently tapping the glass can clear the droplets of water enough to read the meter. If you have any issues reading your meter please call our water meter team on 0345 072 6065. We are open Monday-Friday from 8am-8pm, and Saturday from 8am-4pm, excluding bank holidays.

Still need further information or help? If so, please Contact us.

 

Related Frequently Asked Questions

My meter is under water, what should I do?

Please call us on 0345 672 3723 so we can investigate this further for you.

When will you read my meter?

We try to read your water meter every six months, but the date depends on when we are next reading meters in your area.

How do I get my water meter moved to a different location?

If you need to move your water meter as a result any home improvements, you need to inform us before doing the work as we need to inspect it afterwards and re-fit the security seal.

Important Notice

Waste Water Flooding

Heavy rainfall across the North West may be causing flooding in some parts of the region.

Our teams are out across the North West helping customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please be aware that our phone lines are much busier than normal, take a look at our flooding page for further advice on what to do if you’re affected by flooding.

Heavy rainfall across the North West may be causing flooding in some parts of the region. We are out helping customers who have experienced sewer flooding. If you’re experiencing flooding from a road or footpath with no evidence of sewage please report this to your local council. Please be aware that our phone lines are much busier than usual

Waste Water Flooding

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