How do I read my water meter?

To take a meter reading, just read the black numbers only - advice can be found here: how to find and read my water meter

You can submit a meter reading online or via our smartphone app.

For further information please call our water meter team on 0345 072 6065. We are open Monday-Friday from 8am-8pm, and Saturday from 8am-4pm, excluding bank holidays.

Still need further information or help? If so, please Contact us.

 

Related Frequently Asked Questions

When will you read my meter?

We try to read your water meter every six months, but the date depends on when we are next reading meters in your area.

What does a water meter look like?

It's small, round and about the size of a tin of beans.

My new home has a water meter, do I need to provide a reading?

When you first move into your new home, you will need to call us on 0345 026 7661 to let us know the date you moved into your new address and also provide your first meter reading.

Important Notice

Impact of Heavy Rainfall

Heavy rainfall across the North West may be causing flooding in some parts of the region.

Our teams are out across the North West helping customers who have experienced sewer flooding in their homes.

If you’re experiencing flooding from a road or footpath and there is no evidence of sewage (toilet paper etc.) please report this to your local council, who are responsible for highways drainage flooding.

Please take a look at our flooding page for further advice on what to do if you’re affected by flooding.

We’re seeing heavy rainfall across the North West again which is causing flooding, our teams are out across the region helping customers who are experiencing sewer flooding. Flooding in the road or footpath should be reported to your local council, who are responsible for highways drainage flooding.

Flooding Advice

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