How do I get a new key for my stop tap?

A universal stop tap key should work - they can be purchased at plumbing merchants. A qualified plumber should also have the tools to operate your external stop tap. You can find an approved plumber here

Still need further information or help? Please Contact us.


Related Frequently Asked Questions

I cannot find my external stop tap. Can you come out and help me?

Please call us on 0345 672 3723 as we may be able to tell you where the external stop tap is over the telephone.

I have a leak inside my house. What should I do?

If you have a leak on a pipe inside your home, it's a job for a plumber. It's also worth checking if your household insurance covers plumbing emergencies.

If I am carrying out plumbing work will you turn off my water supply for me?

Please call us on 0345 672 3723 so we can discuss the work you are doing, and how we may be able to help.