Are you always able to fit a meter?

Just occasionally, it may not be possible for us to fit a meter in your home. We will have to admit defeat if you have more than one incoming water supply; you share your water supply with other properties; your internal pipework is inaccessible or in poor condition; or we are unable to find a suitable place to fit the meter.

If this happens you may have the option to switch to bills based on the size of your property. We'll discuss this with you in more detail if we can't fit the meter.

For further details please call our water meter team on 0345 072 6065. We are open Monday-Friday from 8am-8pm, and Saturday from 8am-4pm, excluding bank holidays.

Still need further information or help? Please Contact us.


Related Frequently Asked Questions

Where will my water meter be fitted?

Water meters need to be fitted on your water supply pipe (the pipe which brings water into your home).

How long will it take to fit a water meter?

Once you've applied for a meter, we'll be round within eight weeks to fit it - sooner if we can.

What does a water meter look like?

It's small, round and about the size of a tin of beans.