What should I do if I can't remember the answer to my security questions?

Don’t worry, you’ve got five attempts to get the security question right, and if you’re worried about locking your account, you can webchat with us by clicking on the Live Chat logo on the right of your screen (during working hours).

Related Frequently Asked Questions

I can't log into My Account, what should I do?

If you are locked out of My Account, or cannot access it for any reason please try the following suggestions.

How do I amend my log in details for My Account?

You can amend your email address, password and security question/answer once you have logged into My Account with your existing details.

I've forgotten my password, what should I do?

You can reset your My Account password online - Visit "Forgotten password" and follow the instructions.